How Two-Way Radio Repairs Work

Posted by Two Way Direct on 15th Jul 2019

How Two-Way Radio Repairs Work

At Two Way Direct, our mission is to make it easy for you to get the information you need about two-way radios. We understand that it’s not always easy to find digestible resources designed for consumers, and that’s why we’ve compiled an incredible catalog of resources in our blog.

In today’s post, we’re going to take an in-depth look at the two-way radio repair process. If you have a two-way radio that needs to be repaired, then contact the team at Two Way Direct. As the web’s leading supplier of two-way radios and two-way radio accessories, we’re here to help you with anything from minor tweaks to major upgrades!

How Do Two-Way Radio Repairs Work?

You’ll start the process by determining if you need repairs in the first place. In many instances, simply changing your radio’s batteries or restarting the device can solve a problem. If the problem persists despite your troubleshooting efforts, then just give us a call or chat with us online and we’ll be happy to help!

One of our two-way radio experts will begin by asking you a few questions about your radio and when the problems began. Expect to answer questions such as:

  • When did you purchase your radio?
  • Are you using the radio in conjunction with any two-way radio accessories?
  • Have you modified the device in any way?
  • When did the problem(s) begin?
  • Is there anything that makes the problem better or worse?

Although each and every case is unique, our goal is to gain a comprehensive understanding of your device and the problem(s) you’re experiencing.


Once we’ve helped you diagnose the problem, we’ll provide you with detailed instructions about how to package and ship your equipment directly to our facility. We offer flat-rate pricing (parts and labor included) for our two-way radio repair services, and our rates are as follows:

  • Level 1 ($95): This repair package covers the vast majority of standard business radios and professional radio equipment.
  • Level 2 ($125 – $150): This package includes support for mid-tier radios and radio equipment. This includes repairs for mobile radio units and base stations.
  • Level 3 ($185): This package covers high-tier radios and equipment. Items such as handheld radios, repeaters, and mobile radio units are included.

Please contact us for additional information and a price quote if you have a device that is not listed here.

We’ll get to work as soon as we receive your equipment and send it back to you within a few days — it doesn’t get much easier than that!

Why Choose Two Way Direct?

Affordable Pricing

We know that you have options when it comes to two-way radio repairs. As part of our ongoing commitment to providing our customers with an exceptional experience, we’ve gone to great lengths to cut repair costs without sacrificing quality. You’ll find that our rates are extremely competitive — no other supplier will repair and ship devices faster than us!

Exceptional Warranties and Post-Warranty Support

We believe in our products here at Two Way Direct. While some two-way radio companies will ship subpar products and package them with subpar warranties, we believe that our clients deserve nothing but the absolute best. Our warranties are unparalleled, and we’ll even repair devices that have surpassed a warranty. We know that you depend on your devices, so please give us a call if you have a post-warranty device that needs to be repaired!

Highly Trained Staff

Great companies need great employees. At Two Way Direct, we know that our employees are the backbone of our business, and that’s why we’ve hand-selected talented two-way radio technicians to handle all of our calls and repairs. You can rest assured that you’re speaking with an industry expert from the moment you pick up the phone, and you can also rest assured that your technician will know exactly what they’re doing when they repair your device.

Contact Our Two-Way Radio Experts Today!

We hope that today’s entry will be of assistance should you ever need two-way radio repairs.

If you have a device that isn’t working as well as it once did, then don’t hesitate to get in touch with the team at Two Way Direct! We service Motorola, Kenwood, Hytera, Vertex, Icom, and many other brands available on today’s market!

We look forward to speaking with you.