We’re proud to be an American company based in Carlsbad, California! Our components are responsibly sourced from Asia, and every radio is programmed, tested, and shipped directly from our California facility.

Orders are shipped out within just a few days!
Because programming is done by hand, it takes a little extra care — but we move fast. Once complete, your order is sent quickly and securely via FedEx.

You can view our full return policy here.

Nope — none at all!
There are no contracts, no monthly charges, and no auto-billing ever.

Most other companies charge $20–$50 per month per radio. We don’t. We’ve partnered with major data networks across the country, giving us large-scale access that lets us cover your service costs upfront.

Your first year of service is included, and after that, it’s just $50 per radio per year to keep service active. That’s less than what most people pay per month for a cell plan — and it gives you coverage across all major U.S. networks.
For international use, the renewal fee is $100 per radio per year.

Each unit comes with the radio, battery, charger, and belt clip — one of everything you need! Your purchase also includes custom programming and one full year of service. After the first year, service renews for just $50 per radio per year.

Yes, absolutely!
You can communicate nationwide with clear, instant audio — no lag, no delays, and no distance limits.

These radios are nationwide, not limited by miles. If you’ve got LTE coverage, you’re connected — coast to coast, clear as day.

No license required! Our system operates completely license-free.

We’re the only company in the U.S. offering this type of service with no monthly fees.
While competitors charge $20–$30 per month per radio, our system uses every major LTE network simultaneously, creating total coverage and redundancy — like having a super-powered walkie-talkie that works anywhere.

It’s instant, encrypted, and maintenance-free — no programming or setup required. And again — no contracts, no subscriptions, no monthly fees.

Yes! Your radios can be used outside the U.S. as well. Once you receive them, simply complete our activation form, and we’ll enable international service for a small add-on fee. Contact sales@twowaydirect.com for details.

Our radios generally perform better than cell phones in weak-signal areas because they use all major carriers and a different communication technology than a phone call — resulting in stronger, more reliable connections.

Yes! The radios feature a standard Kenwood dual-pin port, compatible with most hand mics, earpieces, and speaker mics. You can browse compatible accessories (with PTT buttons) here.
Note: Bluetooth is not used, for enhanced privacy and security.

Yes — completely. All transmissions are AES 256-bit encrypted with end-to-end security, meaning no one — not even the government — can listen in. Your conversations aren’t stored, recorded, or tracked. Communication happens in real time and is accessible only to your approved users.

We also use anonymous IoT SIM cards that are not linked to personal data. Everything is fully private, secure, and encrypted.

These radios go far beyond what a phone can do:
1. Private & secure: AES-256 encryption — no one can intercept.
2. Instant communication: Push-to-talk — no dialing, no waiting.
3. Disaster-proof: Works even when phone networks are jammed (like during emergencies).
4. No monthly fees.
5. Better coverage: Uses every carrier, not just one.
6. Global access available.

You can have private groups, 1-on-1 chats, or larger team channels. We can add or remove users anytime upon request, or you can manage this yourself through our online portal. All communications are private, encrypted, and non-public, and there’s no limit to how many groups or users you can have.

Yes! All radios come with a 12-month parts warranty, supported by our team right here in Carlsbad, California. We also provide customer service seven days a week.

In most cases, yes! Most major cruise lines use onboard LTE repeaters, which allow the radios to function normally at sea.

You can update names yourself anytime at https://manage.twowaydirect.com/
Or, email us at sales@twowaydirect.com and we’ll take care of it for you.

Same process — either log in to https://manage.twowaydirect.com/ or contact us at sales@twowaydirect.com, and we’ll handle it.

You can set that up in your online portal: https://manage.twowaydirect.com/. Or just email sales@twowaydirect.com, and we’ll configure it for you.