Please complete the form below and a support representative will contact you as soon as possible. If your request involves shipping items to our facility, please wait for a team member to contact you with detailed instructions. Shipments sent to us without an RMA number on the box or without proper documentation will not be processed and may be refused.
Need help? Call, email or visit our Frequently Asked Questions:
Phone: 888-742-5893Email: support@twowaydirect.com
REPAIRS - (Instructional Video)
STEP 1: Click this Repair Form then complete and print for each product.
STEP 2: Fax the completed form(s) to 877-694-6603 or attached below to the Support Request Form.
STEP 3: Complete the Support Request Form below and for the Case Issue, select "Repair".
WARRANTIES - (Instructional Video)
STEP 1: Click this Warranty Form and complete and print for each product.
STEP 2: Fax the completed form(s) to 877-694-6603 or attached below to the Support Request Form.
STEP 3: Complete the Support Request Form below and for the Case Issue, select "Warranty".
PROGRAMMING - (Instructional Video)
Complete the Support Request Form below and for the Case Issue, select "Programming". If you have a frequency file, be sure to attach it.
RETURNS
All sales are final, however, if your product is in its original condition and you are seeking a return, give us a call at 888-742-5893 and you can talk to a service representative about your order.
From two-way radio repair to radio programming service, we handle it all. Fill out the form or reach out for professional two-way radio support and fast two-way radio warranty processing.
Frequently Asked Questions (FAQs)
What is the process for claiming a two-way radio warranty?
Download the Warranty Form, complete and fax it, then submit the Support Request Form selecting “Warranty” as the issue.
How do I submit a two-way radio for repair?
To repair your two-way radio, do the following steps:
- Download and complete the Repair Form
- Fax it to 877-694-6603
- Fill out the online Support Request Form and choose “Repair” as the case issue.
Can I email or call for help instead of filling out the form?
Yes, you can call 888-742-5893 or email support@twowaydirect.com.
How long does support take to respond?
After submitting the form, a support representative will contact you as soon as possible.
