Please complete the form below and a support representative will contact you as soon as possible. If your request involves shipping items to our facility, please wait for a team member to contact you with detailed instructions. Shipments sent to us without an RMA number on the box or without proper documentation will not be processed and may be refused.
Need help? Call, email or visit our Frequently Asked Questions:
Phone: 888-742-5893Email: support@twowaydirect.com
REPAIRS - (Instructional Video)
STEP 1: Click this Repair Form then complete and print for each product.
STEP 2: Fax the completed form(s) to 877-694-6603 or attached below to the Support Request Form.
STEP 3: Complete the Support Request Form below and for the Case Issue, select "Repair".
WARRANTIES - (Instructional Video)
STEP 1: Click this Warranty Form and complete and print for each product.
STEP 2: Fax the completed form(s) to 877-694-6603 or attached below to the Support Request Form.
STEP 3: Complete the Support Request Form below and for the Case Issue, select "Warranty".
PROGRAMMING - (Instructional Video)
Complete the Support Request Form below and for the Case Issue, select "Programming". If you have a frequency file, be sure to attach it.
RETURNS
All sales are final, however, if your product is in its original condition and you are seeking a return, give us a call at 888-742-5893 and you can talk to a service representative about your order.
